The Gober Method
March 2009
To Be and Mary Gober International Launch the Gober Method™ in Ireland
The Gober Method™
Developed by Mary Gober, leading international authority on customer Service, the Gober Method™ is a proactive and inspirational methodology that builds in all staff a sense of urgency and personal accountability for customer satisfaction, loyalty, business growth and increased sales. It is a proven approach to retaining customers through exceptional service.
The Gober Method™ is used by Multinational, SME’s, Government Bodies and Non-for- profit organisations around the globe including Thompson Reuters, Zurich Financial Services and Leaseplan UK & Ireland.
Results
Following the introduction of the Gober Method™ organisations report some of the following service improvements:
- 30% Increase in customer satisfaction demonstrated by mystery shopping
- 50% reduction in complaint handling
- Reduction in staff turn over from 30% to 12.8% over a 2 year period
To find out more about the Gober Method™ or to arrange a complimentary meeting with one of our consultants you can contact the team at To Be using the details below;
For more information please contact us:
T: +353 (0) 1 892 8019 | E: [email protected]